SPARC Welders Frequently Asked Questions

When will my item ship?

If placed by 2:00 PM MST, Monday-Friday,
holidays excluded your order will be shipped the same day. Any orders
after 2:00 PM will be shipped the following business day. For more
information about SPARC Welder's shipping, refer to our shipping
policies here.

How long will it take to receive my order?

Flat rate and free shipping orders usually arrive in 4-5 business days. If
you need the welding tools or equipment sooner SPARC Welders offers a variety of expedited services including overnight via FedEx and UPS.

Do I need to sign for delivery?

To protect your welding tools and equipment signatures are required on all orders over $250.

Will there be sales tax charged on my order?

Yes, sales tax is charged based on your location.

What happens if my order is damaged?

Please reach out to us immediately at support@sparcwelders.com.
Please provide detailed photos and a description of what happened, and
we will get you taken care of right away. Do not use the damaged product
or tool and keep it in the original packaging.

What is your return policy?

SPARC Welders will happily accept returns. A request to return must be received within 30 days of the receipt of the tool. All returned items and tools must be in original packaging, unused, and in resalable condition. To complete your return, SPARC Welders requires a receipt or
proof of purchase. Please do not send your purchase back to the
manufacturer.

What is your refund policy?

Once your return is received and
inspected, SPARC Welders will email you to notify you that we have received your returned tool. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or
original method of payment, within 10 business days. Click here for additional information.

What if there is a problem with my order?

Please contact support@sparcwelders.com or text/call 720-772-9353 immediately

What kind of warranty do you offer?

Most of our welding products and tools are back by a 2 year warranty. All hoses are covered by a 1 year warranty. Consumables, like tungsten, do
not have a warranty.

Can I order custom parts?

Yes, absolutely! We can customize any product you see on our website to your specifications. SPARC also offers a variety of other welding and welding-related products, such as well as HVAC, plumbing, and other tools. Contact us today to start a conversation.

Do you sell used equipment?

No, we do not. However, we do donate open boxes and refurbished welding tools and equipment to trade schools, non-profits, and the like. Email us at sales@sparcwelders.com to find out more.

Do you accept international orders?

Yes, SPARC Welders does ship internationally. We can ship via UPS, USPS, FedEx, and DHL.

What if I want to cancel my order?

Please email support@sparcwelders.com to cancel any orders.

Do you offer financing?

No, we do not.

Is my credit card information secure on sparcwelders.com?

SPARC Welders is built on the Shopify
platform. Shopify is PCI level 1 compliant for credit card processing
which means that it adheres to the highest standards of server
compliance. Shopify supports 3D Secure checkouts and payment data encryption.

Which welding tool should I buy?

Which tungsten product is right for me?
Should I get a single or dual CO2 regulator? Is the aluminum purge block
a good fit for me? Our team at SPARC Welders would love to be able to
answer all your questions, but we simply do not have the time. Our team
highly-educated, field-experienced welders are busy testing out each
piece of equipment personally before we put it on the market. We
appreciate all our clients and are working hard to serve all of you to
the best of our abilities. Feel free to check out our blog
page for new and exciting welding, brewing, and HVAC tips and tricks.
Check back frequently for updated FAQs and new Q&A sessions!