Frequently Asked Questions
When will my item arrive?
Upon checkout, your will be able to choose from various shipping speeds with a guaranteed delivery date. We use distributed warehousing, so our inventory is stored all over the US for the fastest ship times possible.
How long will it take to receive my order?
Flat rate and free shipping orders usually arrive in 4-5 business days. If you need your items sooner, SPARC offers a variety of expedited services that can be seen upon checkout.
Do I need to sign for delivery?
To protect your tools and equipment, signatures may be required on orders over $250.
Will there be sales tax charged on my order?
Yes, sales tax is charged based on your location.
What happens if my order is damaged?
Please reach out to us immediately at firstname.lastname@example.org providing detailed photos and a description of what happened, and we will get you taken care of right away. Do not use the damaged product or tool and keep it in the original packaging.
What is your return policy?
SPARC will happily accept returns. A request to return must be received within 30 days of the receipt of the tool. All returned items and tools must be in original packaging, unused, and in resalable condition. To complete your return, SPARC requires a receipt or proof of purchase.
What is your refund policy?
Once your return is received and inspected, SPARC will email you to notify you that we have received your returned tool. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within 10 business days. Click here for additional information.
What if there is a problem with my order?
Please contact email@example.com or text/call 720-772-9353 immediately.
What kind of warranty do you offer?
Most of our welding products and tools are back by a 2 year warranty. All hoses are covered by a 1 year warranty. Consumables, like tungsten, do
not have a warranty.
Can I order custom parts?
Yes, absolutely! We can customize any product you see on our website to your specifications. SPARC also offers a wide range of welding products, and produce a large number of private label products for other brands. We also produce welding-related products, such as well as HVAC, plumbing, and other tools. Contact us today to start a conversation.
Do you sell used equipment?
No, we do not. However, we do donate open boxes and refurbished welding tools and equipment to trade schools, non-profits, and the like. Email us at firstname.lastname@example.org to find out more.
Do you accept international orders?
No, not at this time.
What if I want to cancel my order?
Please email email@example.com to cancel any orders.
Do you offer financing?
No, we do not.
Is my credit card information secure on sparcwelders.com?
SPARC is built on the Shopify
platform. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. Shopify supports 3D Secure checkouts and payment data encryption. We do not store ANY credit card information.
Which welding tool should I buy?
Which tungsten product is right for me? Should I get a single or dual CO2 regulator? Is the aluminum purge block a good fit for me? Our team at SPARC would love to be able to help you find a solution - give us a call at 720-772-9353 or email us firstname.lastname@example.org